This privacy notice is for Enrichment Coaching Limited and governs the privacy of those who use its facility and online services. Enrichment Coaching is committed to protecting your personal information.
For the purposes of this policy personal data or data may included both personal data, such as your name, address, date of birth, etc and “special” categories of data.
Enrichment Coaching Limited operates the website www.enrichmentcoaching.co.uk (the “Website”) as well as social media pages on Instagram, Facebook, LinkedIn
Enrichment Coaching is a data controller under the data protection rules. We are registered with the Information Commissioners Office (ICO) for data protection purposes. You can view our listing here https://ico.org.uk/ESDWebPages/Entry/ZA798364
In this notice, references to ‘we’ or ‘us’ means Enrichment Coaching.
INFORMATION WE GATHER & WHY WE HAVE IT
Most of the information we gather & process is provided directly by you from the sources in the following categories:
WORKING DIRECTLY ON A 1:1 OR THROUGH TEAM DEVELOPMENT PROGRAMMES
When you work 1:1 with Enrichment Coaching data collected here is name, address and contact details for the purposes of a legitimate coaching relationship and contact during the relationship as well as to issue invoices for payment.
PURCHASING AN ONLINE COURSE
Through the Enrichment Coaching website you have the opportunity to purchase an online course, and data collected here is email address. We use PayPal to securely process your card details.
SIGNING UP FOR THE ENRICHMENT MAILING LIST
We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent. This will include your name and email address. Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletters.
VISITING THE ENRICHMENT COACHING WEBSITE AND/OR SOCIAL MEDIA PAGES
When you use our website or social media pages, we sometimes use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data. User data is all anonymous.
HOW WE GET YOUR INFORMATION & WHY
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
1. YOUR CONSENT
We use your data to contact you with information or offers regarding upcoming events, offerings or services – this may be via email, or social media platforms. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
2. WE HAVE A CONTRACTUAL OBLIGATION
To fulfil our services to you for coaching / training / facilitation / personal development services
3. WE HAVE A LEGITIMATE INTEREST
Your data is used to conduct market research and analysis which helps us improve and customise our offerings & services. Your data is used for our marketing purposes, unless your consent is required for such marketing. We use your data to send you customer service emails including booking confirmations and event reminders. We use your data to prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.
WHO WE SHARE YOUR DATA WITH & WHY
We work with the below third party service providers who provide the IT infrastructure on which our systems are built. These service providers handle your information securely and responsibly and conform to General Data Protection Regulations. See below for details of their individual privacy policies.
Online payment system which handles our payments (we do not hold or store any customer payment information) https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Used to send newsletter emails to users who subscribe to receive them and customers who have visited us past & present https://mailchimp.com/legal/privacy/
Used for the online learning platform when you purchase an online course. Data shared is email to create an online account. Other data held here is regarding your completion rate of the course. https://nimble-elearning.com/privacy/
KEEPING YOUR INFORMATION SECURE
Keeping your personal data secure is important to Enrichment Coaching. We ensure all personal data supplied is held securely and in line with guidance provided on the ICO website.
We take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
To exercise any of the above rights please email us email@example.com. Please note that whilst we will carefully assess every request we receive we may not always have to comply. When this happens, we will explain why.
If you have any questions or feedback about this notice, or how we handle your information get in touch by emailing firstname.lastname@example.org